Política de envío
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SHIPPING POLICY Last Updated: July 2026
At Merton Hill, we carefully craft and package every piece of jewelry to ensure it reaches you safely. Please read our shipping policy below.
ORDER PROCESSING
All orders are processed within [1–3] business days of payment confirmation, unless clearly stated otherwise. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order is placed, and a second notification with tracking details once your order has been dispatched.
Please note: During peak periods (e.g. Valentine's Day, Christmas, sale events), processing times may be extended by 1–2 additional business days.
SHIPPING METHODS & TIMEFRAMES
Estimated delivery times are calculated from the date of dispatch, not the date of order.
Standard Domestic - 5-7 business days - Free on orders over $150.
Express Domestic - 2-3 business days - $15.
Standard International - 10-21 business days, calculated at checkout.
Express International - 5-10 business days, calculated at checkout.
Delivery timeframes are estimates only and may be affected by carrier delays or other circumstances outside our control.
DOMESTIC SHIPPING
We offer free standard shipping on all domestic orders over $150. Orders below this amount will incur a flat shipping fee of $15. All domestic orders include tracking, and your tracking number will be emailed to you once your order has been dispatched.
INTERNATIONAL SHIPPING
We ship to most international locations. Shipping costs and available methods will be calculated at checkout.
International orders may be subject to customs duties, taxes, and import fees charged by the destination country. These charges are the responsibility of the customer and are not included in our prices. We recommend checking your local customs regulations before placing an order.
PACKAGING
Every order is packaged in our signature Merton Hill pouch using eco-friendly materials to keep your jewellery protected in transit.
LOST, STOLEN, OR DAMAGED PARCELS
Once your order has been dispatched, Merton Hill cannot be held liable for loss, theft, or damage that occurs during transit. If your order arrives damaged, please contact us within [7 days] of delivery at [customersupport@mertonhill.com] with your order number, photos of the item and packaging, and a description of the issue.
If your tracking shows as delivered but you haven't received your parcel, please check with neighbours or your local post office before getting in touch.
INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. We are not responsible for parcels delivered to an incorrect address. If you notice an error after placing your order, contact us immediately at [customersupport@mertonhill.com] and we will do our best to update it before dispatch.
CONTACT US
If you have any questions, we're happy to help: Email: [customersupport@mertonhill.com]
Merton Hill reserves the right to update this policy at any time. Changes will be reflected on this page with an updated effective date.